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Policies, Terms and Conditions

This web site is owned and operated by DocStock Pty Ltd (ABN 48 115 268 203).
All content is copyright and subject to applicable laws

Payment Methods
DocStock Pty Ltd accepts the following methods of payment:

  • Credit Card - Visa, MasterCard, American Express, and Diners Club.
  • Direct deposit.
  • Personal, business, or bank cheques.

Orders paid for by direct deposit or cheque will be shipped only after funds have cleared. Please note, clearing some cheques may delay shipment by up to 7 days.

Pricing and specifications
Every effort is made to ensure that prices and specifications quoted are current. However, these may be subject to change without notice.

Your order and all costs, including delivery charges, will be confirmed prior to billing and shipping.

Availability of Stock
All orders will be confirmed once received. If an item is out of stock, we will notify you to discuss a possible substitute prior to billing and shipping of the remainder of your order.

Shipping and Handling
We aim to dispatch goods via courier within 2-3 days from receipt of payment. We retain the details of each consignment details for tracking purposes.

All items are sold with the manufacturer's product warranty, as specified. The warranty covers manufacturing faults and defects.

Returns Policy
Orders damaged during transit will be replaced provided they are reported to DocStock Pty Ltd within 7 days of the date of delivery, and returned to us within 14 days of the delivery date.

Any faults and defects must be reported to DocStock Pty Ltd within 14 days and the item returned. All valid claims will result in the replacement of the damaged goods, or a refund if a replacement is not available.

The cost of returning goods to DocStock Pty Ltd is the responsibility of the customer.

Privacy Policy

DocStock is committed to protecting the security and privacy of your personal information.

Information Collected
DocStock will not collect any personal information about you unless you provide it to us voluntarily.

Use of Collected Information
The information you supply will be used to process orders, respond to inquiries, notify you of promotions and announcements if you have previously provided your permission, or to supply you with requested information on products and services.

DocStock will not sell your personal information to third parties, unless stated at the time of collection.

Security of Information Collected
DocStock utilises current technical security measures to safeguard your personal information from unauthorised access or disclosure with respect to business transactions being conducted through this web site. All credit card transactions are handled separately through an online St George Merchant Facility for increased security.

Use of Cookies
When you view the DocStock web site we may store some data on your computer in the form of a "cookie" which may be used to create an improved web site. If you do not want to receive cookies, please refer to your browser instructions and configure your Internet browser to erase all cookies from your hard drive or receive a warning before a cookie is stored.

Contacting Us
If you have any questions or comments about this privacy policy, please refer to the "Contact Us" page.

Changes to this Policy
Please refer to this privacy policy periodically for any variations.